Frequently Asked Questions
Everything you need to know about Neocloud Asia's data center marketplace. Can't find what you're looking for?
Contact our team.General
What is Neocloud Asia?
Neocloud Asia is Asia's leading data center marketplace, connecting businesses with premium data center providers across the region. We simplify the process of finding, comparing, and securing the ideal data center solutions for your business needs.
Who is Neocloud Asia for?
We built Neocloud Asia for businesses of all sizes—from startups to enterprise organizations—who need reliable data center solutions in Asia. Whether you're looking for colocation, cloud services, or hybrid infrastructure, we have options to meet your requirements.
What regions do you cover?
We cover major data center hubs across Asia, including Singapore, Japan, Hong Kong, Taiwan, South Korea, Malaysia, Indonesia, Thailand, and the Philippines. Our network is continuously expanding to include more locations throughout the region.
Data Center Solutions
What types of data center solutions do you offer?
We offer a comprehensive range of data center solutions including colocation services, dedicated servers, cloud services, hybrid infrastructure, managed hosting, and edge computing solutions. Our marketplace features options from leading providers across Asia.
How do I compare different data center providers?
Our platform allows you to compare providers based on multiple criteria including location, pricing, security certifications, network connectivity, power redundancy, and service level agreements. We provide detailed provider profiles to help you make informed decisions.
Can I visit data centers before making a decision?
Yes, we can arrange site visits to data centers upon request. Contact our team to schedule a tour of facilities that match your requirements. We work directly with providers to facilitate these visits.
Technical & Security
What security certifications should I look for in a data center?
Key security certifications include ISO 27001, SOC 1/2/3, PCI DSS, and local regulatory compliance certifications. Our platform filters providers by their security certifications to help you find facilities that meet your compliance requirements.
How is network connectivity measured in data centers?
Network connectivity is typically measured by available bandwidth, carrier diversity, latency, and uptime guarantees. Our provider profiles include detailed network information to help you evaluate connectivity options.
What redundancy levels should I consider?
Redundancy levels are often classified by Tier standards (Tier 1-4). Higher Tier facilities offer greater redundancy and uptime guarantees. We help you understand these classifications and match them to your business needs.
Pricing & Contracts
How is data center pricing structured?
Pricing varies by provider and solution type. Common pricing models include monthly recurring fees for colocation (per U or rack), dedicated server rental, and cloud services (pay-as-you-go or reserved instances). We provide transparent pricing information from each provider.
Are there any hidden costs?
We work with providers who offer transparent pricing. However, additional costs may include bandwidth overages, cross-connect fees, remote hands services, and power consumption beyond included allowances. We help you understand all potential costs upfront.
What contract terms are typically available?
Contract terms vary by provider, ranging from month-to-month to multi-year agreements. Longer-term contracts often include discounts. We can help you negotiate favorable terms based on your specific needs.
Support & Services
How can I get support from Neocloud Asia?
We offer multiple support channels including email support, phone consultations, and dedicated account managers for enterprise clients. Our team is available to assist with provider selection, contract negotiations, and ongoing account management.
Do you offer managed services?
While we don't directly provide managed services, many of our partner providers offer comprehensive managed services including monitoring, security, backup, and technical support. We can help you find providers that offer the specific managed services you need.
What is the process for onboarding with a data center provider?
The onboarding process typically includes facility tour (if requested), contract signing, equipment delivery coordination, installation, and network setup. We guide you through each step to ensure a smooth transition to your new data center solution.
Still have questions?
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